Privacy Policy

Last updated: January 14, 2024

Introduction

SimplyBook (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify booking application.

Information We Collect

Information You Provide Directly

  • Account Information: When you install our app, we collect your Shopify store information, including store name, domain, and contact details.
  • Service Data: Information about your services, staff members, and booking schedules that you configure in our app.
  • Customer Booking Data: When customers make bookings through your store, we collect appointment details, customer contact information, and payment information (processed through Shopify).

Information We Collect Automatically

  • Usage Data: We collect information about how you interact with our app, including features used and time spent in the application.
  • Technical Data: We collect technical information such as IP addresses, browser type, device information, and app performance data.

How We Use Your Information

We use the collected information to:

  • Provide Services: Operate and maintain our booking application and provide customer support.
  • Process Bookings: Facilitate appointment scheduling and manage your booking system.
  • Improve Our Service: Analyze usage patterns to enhance app functionality and user experience.
  • Communicate: Send you important updates about our service, security alerts, and support communications.
  • Compliance: Comply with legal obligations and enforce our terms of service.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Shopify Integration: We share necessary data with Shopify to process bookings and payments through their platform.
  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our app (e.g., hosting, analytics, customer support).
  • Legal Requirements: We may disclose information when required by law or to protect our rights and the rights of our users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as necessary to provide our services and as required by law. When you uninstall our app, we will delete your data within 30 days, except where we are required to retain certain information for legal or regulatory purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Portability: Request a copy of your data in a portable format.
  • Objection: Object to certain processing of your personal information.

To exercise these rights, please contact us at hello@thesimplybookapp.com.

Cookies and Tracking Technologies

Our app may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

Third-Party Services

Our app integrates with Shopify and may use other third-party services. These services have their own privacy policies, and we encourage you to review them.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children’s Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of January 14, 2024, and will remain in effect except with respect to any changes in its provisions in the future.